Privacy Policy for Livelinx SRL
Last Updated: June 18, 2025
Livelinx SRL ("we," "us," or "our") operates the website www.livelinx.com (the "Website"). We are committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable EU data protection laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our Website or use our services.
1. Data Controller
Livelinx SRL is the data controller responsible for your personal data. Our contact details are:
- Company: Livelinx SRL
- Address: Rue les Cullus 12, 1440 Braine-le-Château, Belgium
- Tax ID: BE0795.082.571
- Phone: +32 497 03 85 99
- Email: support@livelinx.com
2. Personal Data We Collect
We may collect and process the following categories of personal data:
a. Information You Provide
- Contact Information: Name, email address, phone number, or other details provided when you contact us, fill out forms, or register for services.
- Account Information: Username, password, and other details if you create an account on our Website.
- Communication Data: Information you provide when contacting us via email, phone, or support forms.
b. Automatically Collected Data
- Technical Data: IP address, browser type, operating system, device information, and browsing behavior (e.g., pages visited, time spent on the Website) collected via cookies and similar technologies.
- Usage Data: Information about how you interact with our Website, such as clicks, navigation paths, and preferences.
c. Data from Third Parties
We may receive data from third-party services (e.g., analytics providers, payment processors) if you use their services in connection with our Website. We do not collect special categories of personal data (e.g., data concerning health, religion, or political opinions) unless explicitly required and with your consent.
3. Legal Basis for Processing
- Consent (Article 6(1)(a)): When you provide explicit consent, e.g., for receiving marketing communications or accepting cookies.
- Contract (Article 6(1)(b)): To fulfill a contract with you, such as providing services or responding to inquiries.
- Legal Obligation (Article 6(1)(c)): To comply with legal requirements, such as tax or accounting obligations.
- Legitimate Interests (Article 6(1)(f)): For purposes like improving our Website, ensuring security, or preventing fraud, provided your rights and freedoms do not override these interests.
4. Purposes of Processing
- To operate and maintain the Website.
- To provide and improve our services.
- To respond to your inquiries and provide customer support.
- To send marketing communications (with your consent).
- To analyze Website usage and improve user experience.
- To ensure the security of our Website and prevent fraud.
- To comply with legal and regulatory obligations.
5. Data Sharing and Disclosure
- Service Providers: Third-party providers (e.g., hosting, analytics, or payment processors) acting as data processors under our instructions and in compliance with GDPR.
- Legal Authorities: When required by law or to protect our rights, safety, or property.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to a third party, with appropriate safeguards.
We do not sell your personal data or share it with third parties for their own marketing purposes.
6. International Data Transfers
If we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:
- Standard Contractual Clauses (SCCs) approved by the European Commission.
- Transfers to countries with an adequacy decision by the European Commission.
- Binding Corporate Rules (where applicable).
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:
- Contact information is retained until you withdraw consent or the purpose is fulfilled.
- Technical data (e.g., cookies) is retained for the duration specified in our Cookie Policy.
- Data required for legal compliance is retained in accordance with applicable laws (e.g., tax records for 7 years).
When personal data is no longer needed, we securely delete or anonymize it.
8. Your Data Protection Rights
Under GDPR, you have the following rights regarding your personal data:
- Right to Access (Article 15): Request access to your personal data.
- Right to Rectification (Article 16): Request correction of inaccurate or incomplete data.
- Right to Erasure ("Right to be Forgotten") (Article 17): deletion of your data under certain conditions.
- Right to Restriction of Processing (Article 18): Request restriction of processing under specific circumstances.
- Right to Data Portability (Article 20): Receive your data in a structured, commonly used, and machine-readable format.
- Right to Object (Article 21): Object to processing based on legitimate interests or for direct marketing.
- Right to Withdraw Consent (Article 7): Withdraw consent at any time, without affecting the lawfulness of prior processing.
- Right to Lodge a Complaint (Article 77): File a complaint with a supervisory authority, such as the Belgian Data Protection Authority (https://www.dataprotectionauthority.be/).
To exercise your rights, contact us at support@livelinx.com. We will respond within one month, extendable by two months for complex requests.
9. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your experience, analyze Website usage, and provide personalized content. For details, including how to manage cookie preferences, see our Cookie Policy (available on our Website).
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and regular security assessments. However, no system is completely secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing personal data.
12. Children’s Privacy
Our Website is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware of such data, we will take steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a prominent notice on our Website. The updated policy will be effective upon posting.
14. Contact Us
Email: support@livelinx.com
Phone: +32 497 03 85 99
Address: Livelinx SRL, Rue les Cullus 12, 1440 Braine-le-Château, Belgium
You may also contact the Belgian Data Protection Authority:
- Website: https://www.dataprotectionauthority.be/
- Address: Rue de la Presse 35, 1000 Brussels, Belgium
- Phone: +32 2 274 48 00